Facebook


All the below sections require the Facebook account you are using to be an admin of the Page you are providing Zenchange with access to. We recommend being added as an admin to be sure we can report on post and page analytics and make page edits as necessary. For most applications, Zenchange will need to be added as an admin on your Page and a Partner within your Business Manager account.

Adding Zenchange to your Page


  1. Click Settings at the top of your Page.
  2. Click Page Roles in the left column.
  3. Type zenchangesocialmedia@gmail.com in the box and select our account from the list that appears.
  4. Select Admin from the dropdown menu.
  5. Click Add and enter your password to confirm.

 Adding Zenchange to your Business Manager


  1. Go to Business Settings.
  2. Below Users, click Partners.
  3. Click + Add.
  4. Select Give a partner access to your assets.
  5. Enter 138177420147337 into the Partner Business ID field and click Next.
  6. Select Page Admin.
  7. Click Save Changes.
 If you are not running paid ads on Facebook or Instagram with us, we do not require access to your Ad account.

Adding Zenchange to your Ad account


  1. Go to your Ad Account Settings in Ads Manager. You may be asked to re-enter your password.
  2. Under Ad Account Roles, select Add People.
  3. Enter zenchangesocialmedia@gmail.com into the email field.
  4. Use the dropdown menu to choose Admin and then click Confirm.
  

Instagram


To provide Zenchange with access to your Instagram account, please submit your credentials via our encrypted form. Before submitting your credentials to us, please review your account to make sure your Facebook Page is connected to your Instagram. If your Instagram account is not linked to your Facebook Page, follow the instructions below.

  1. Open your Facebook Page.
  2. Select Settings from the top menu.
  3. Select Instagram.
  4. To add an Instagram account to your Page, select Connect Account. Enter your Instagram account's Username and Password, and select Log in.
  5. The page will refresh and show your connected Instagram account.

Twitter


To provide Zenchange with access to your Twitter account, please submit your credentials via our encrypted form


LinkedIn


Since our social media engagement plans include posting to a business page as well as a personal page, we ask you to submit your credentials via our encrypted form. Before submitting your credentials, please review the account to make sure the user is an admin of the LinkedIn Page we will be posting to. If you do not have a LinkedIn Business Page, we can create one for you using your LinkedIn account.

For more information on adding someone to your LinkedIn page, click here.


Mailchimp


Mailchimp is our favorite email marketing service here at Zenchange. It allows us to create custom emails, audiences, and view advanced analytics for your newsletter or review management campaign.

If you already have a Mailchimp account, please submit your credentials via our encrypted form. Zenchange requires the client to sign up for the Essentials plan ($9.99 monthly) before submitting your credentials to us.

If you do not have a Mailchimp account, there are two ways to get started.

1. Head over to Mailchimp and create an account using your personal/business email, aka. john@companyname.com. This email will be to access and manage the account only and is not made visible when emails from Mailchimp are sent. When you have created your account, sign up for the Essentials plan ($9.99 monthly). Once your account has been created, please submit your credentials via our encrypted form.

*Note: The email where the Mailchimp emails will be delivered from should be a non-role-based email. Popular examples of this are info@companyname.com and hello@companyname.com. Please provide us with the email you would like to use when sharing your credentials in the Notes section of the encrypted form.

2. We can create the Mailchimp account for you! We will use a Zenchange email address to create the account but will still require a non-role-based email from you. Since we will also be signing you up for the Essentials plan ($9.99 monthly), we require you to submit your credit card information via our encrypted authorization form.


Google My Business


Adding Zenchange as a Manager to your profile

  1. On your computer, sign in to Google My Business.
  2. If you have multiple locations, open the location you'd like Zenchange to manage.
  3. In the menu on the left, click Users.
  4. At the top right, click Invite new users.
  5. Enter info@zenchangeinc.com as the email and select our account from the dropdown menu.
  6. Under Choose a role, select Manager.
  7. Click Invite.
When Zenchange accepts your invitation, the owners of the profile are notified through email.If you do not cannot find the email that manages the Google My Business account for your business, there are some ways that you and Zenchange may still access it.

Can't Access your Google My Business? Get an email hint.


  1. On your computer, sign in to Google My Business.
  2. Click Manage Now on the top-right.
  3. Type in the name of your business.
  4. At this point, you should see a message from Google saying that this page has already been claimed by someone else. You will also see the first two letters of the email and the first two letters of the domain name of the email.
  5. If you remember the email and login from the hint provided, try logging in and adding Zenchange to the account using the steps above.
If you still cannot access the account with the email hint provided, we can try to claim the page for you, but it can take two weeks or more. What we will do is request access from the email associated with the Google My Business account. The user has about 7 days to respond to our request for access. If there is no response, we will gain access to the account but will then need to verify the location. There are a few options to do this but the easiest is to have Google call the business phone number previously listed and provide a code we can use to verify ownership. The other, slower option is for Google to send a postcard in the mail to the location on file with a similar code. Once you have the code, let us know and we will be able to verify the account.

Google Analytics


 If Google Analytics is installed on your website, Zenchange can report on website traffic and behavior.

  1. Sign in to Google Analytics.
  2. Click Admin, and navigate to the desired account/property/view.
  3. In the Account column, click User Management.
  4. In the Account users list, click +, then click Add new users.
  5. Enter info@zenchangeinc.com
  6. Select Notify new users by email to send a message to the user.
  7. Select Edit under permissions. Learn more about permissions.
  8. Click Add.
  

Google Ads

 If Zenchange will be running a PPC campaign for your business, please follow the instructions below to give us access.

  1. Sign in to your Google Ads account.
  2. Click the help icon in the top right corner.
  3. Find “Customer ID” at the bottom of the menu.
  4. Email us your Customer ID or attach it within our encrypted form.
  5. Zenchange will request admin access to your Google Ads account. You will receive an email with the request.
  6. Click Approve Request from the email.
In addition to providing Zenchange with access to your Google Ads account, please be sure to fill out our PPC Onboarding Form and review your account to make sure a valid credit card is on file for your campaigns.

Website Admin Panel (Wordpress and Wix)


If Zenchange will be writing blogs for your business or making any changes to your website, we require access to your website admin panel.

Wordpress


  1. Log into your Wordpress Dashboard, usually companyname.com/wp-admin
  2. On the left-hand panel near the bottom, select Users → Add New
  3. Fill in the required info, choose a password for us, check the box “Send this password to the new user by email” and select Admin as the role using the dropdown menu. We will receive an email with instruction on how to log in.
Alternatively, we can do this for you by submitting your Wordpress credentials via our encrypted form.

Wix


  1. Log in to your Wix account.
  2. Scroll down and click on Roles & Permissions.
  3. Click Add Contributor.
  4. Enter info@zenchangeinc.com, and click the circle next to Admin.
  5. Click Send Invite. 

GoDaddy / Amazon Web Services


 If Zenchange will be optimizing your website or making any major changes, we require FTP access to your website. This ensures we have all the files we need and can make proper backups of your website. We can find this information from within your hosting account, like GoDaddy and Amazon Web Services. To provide Zenchange with access to your hosting account, please submit your credentials via our encrypted form.