If we have installed the free chat tool Tawk.to on your website, here's how it works:

  • We'll setup the branding look and feel of the chat button (within the limitations of the tool) and install it on your website.
  • You'll need to download the Tawk.to app on your phone.  You can also be logged in from your desktop.  Multiple people may login to your account.
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  • When you're online, the "we're here" button or chat bubble will automatically appear.  When you're offline the "leave a message" or email bubble will automatically appear.  If you prefer, we can disable the bubble completely when you're offline.
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  • We can specify the hours you want to be online. 
  • After hours, even if you're logged in, chat will go offline
  • During chat hours, if you're not logged in, chat will go offline
  • You need to be logged in AND within chat hours for the chat bubble to appear

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  • We can customize the text that appears after you click on the chat bubble